Client Start & Support Guide
Last updated: November 13, 2026
One written brief. One review batch. A clear delivery record.
Choose a useful starting point
- Free caption sample: one tailored caption draft and suggested next step. One per business; no card or automatic signup.
- $99 audit: two selected social profiles, written findings and a tailored 30-day plan. One $99 first-cycle credit if the same business joins Content Buddy within 30 days of audit delivery.
- Content Buddy – $500/month: four original post ideas, four simple static graphics, Facebook/Instagram caption adaptations, up to eight routine review-reply drafts, one simple one-page branded PDF, setup review/content direction, four weekly progress updates and one consolidated revision round.
- Custom project: a separate written quote for a defined content/document brief or assisted publishing after access checks.
1. Send the facts once
Use the enquiry form. Send your business name, services, audience, public profile links and priority. For paid preparation, provide your approved logo/colors, usable photos with appropriate rights, reviews to draft replies to and one approver. Please do not send passwords, payment details, private customer records or sensitive documents through the form.
2. Agree the delivery
We confirm fit, outputs, source material, cycle dates, review dates, fee and cancellation process before accepting payment. Content Buddy covers one business/location and brand. Four concepts may become eight caption placements, using the same four ideas and graphics. Four weekly progress updates are included per cycle, including longer months.
New requests use this offer. Existing accepted written orders continue on their agreed scope unless changed in writing. The enquiry form does not enroll or charge you. Paid monthly renewal requires separate recurring authorization; cancel before the next cycle. An eligible $99 audit credit makes the first $500 cycle $401; later cycles remain $500. See the Service Terms.
3. Review one organized batch
We prepare captions, simple graphics, routine reply drafts and your one-page asset. Check services, prices, dates, contact routes, factual claims and asset rights. Reply with one consolidated revision list or written approval. Silence is not approval. Uncertain facts and sensitive complaints are returned for owner input.
4. Get files you can use
The monthly package delivers files and drafts for your approval. You publish approved work yourself, or request a separately scoped assisted-publishing arrangement after suitable account access is verified. Public commenting, inbox management, technical repairs and continuous account monitoring are outside the monthly package.
Your accounts remain yours. Routine audits and preparation do not need your account password. Use the platform’s proper collaborator access only if a separately accepted account task needs it. Keep ownership and recovery access.
5. See what moved forward
Four weekly written progress updates show prepared and delivered items, links, approval status, missing inputs and the next priority. Performance figures appear only when actual data is supplied and are labeled with source and dates. No account dashboard, automatic account connection or sales results are implied.
Ask for changes, support or cancellation
Reply in your existing service email thread or use the contact form with “Client support, billing or policy question.” State your business and the item affected. You can cancel renewal before the next cycle by email or the form; no call or reason is required. We acknowledge in writing, and an acknowledgement delay does not change receipt of a timely request. Additional concepts, pages, formats and revisions receive a quote before work starts. We address missing or materially incorrect agreed work under the Service Terms and applicable rights.
Keep the handoff
Save your approved deliverables and progress records. Confirm any outstanding items when work ends and remove collaborator access no longer needed. A content handoff is not an indefinite archive or backup service.