Service Terms & Cancellation
Last updated: November 13, 2026
A clear scope for the free caption sample, $99 audit and $500 monthly Content Buddy, plus approvals, billing and changes.
1. Confirm the order before work begins
We confirm the service provider, customer, selected offer, account scope, authorized actions, delivery dates, fees, payment method, due dates and any project-specific cancellation or refund details in a written service order or email scope before work starts. A website enquiry requests information; it does not create a paid subscription. Do not pay until you have the scope and commercial terms you are agreeing to.
These terms describe the standard offers. A mutually accepted written order controls its specific details, subject to mandatory legal rights. We do not apply a later website price or scope change retroactively to an accepted cycle.
2. Free tailored caption sample
One caption draft and a suggested next step for one business, based on one public profile link and the accurate business facts you supply. One sample per business. No card, account access, publication, audit or automatic paid signup. Timing is confirmed by email. This replaces the free seven-day engagement trial for new requests; already accepted written orders keep their agreed terms.
3. $99 USD social media audit
A one-time written review for one business and two selected social profiles, including up to the latest 30 posts per profile. We review profile clarity, contact paths, brand consistency, content themes and reasonably available public or client-supplied information. You receive prioritized findings and a tailored 30-day action plan. We state data gaps, and confirm timing before payment. No publishing, technical repair, ranking guarantee or ongoing management is included.
If the same business enrolls in Content Buddy within 30 calendar days of audit delivery, one $99 credit applies to its first $500 cycle, reducing that cycle to $401. Later cycles are $500. One credit per business, no stacking or cash value for an unused credit, subject to mandatory rights. A separate audit purchase is optional because Content Buddy includes its setup review.
4. Content Buddy – $500 USD per monthly cycle
One business/location, one brand and one approver. The package prepares deliverables for approval and handoff:
- Four original post concepts with four simple static graphics and Facebook/Instagram caption adaptations, for up to eight prepared placements using the same four ideas and graphics.
- Up to eight routine review-reply drafts, using actual reviews and context supplied by you. Sensitive complaints are flagged for owner input rather than answered with assumed facts.
- One simple one-page branded PDF: a flyer, service sheet or checklist in one layout from supplied facts and assets.
- Setup review of two supplied social profiles and tailored content direction.
- Four written weekly progress updates per cycle, showing prepared/delivered work, links, approval status, missing information and the next priority.
- One consolidated revision round across the monthly content batch and one-page asset.
We agree the cycle dates and four weekly update dates, including longer calendar months. This does not automatically add a fifth update or original post. Captions and graphics are prepared files, not proof of publication. Metrics are summarized only from actual data you supply, with source and date range. No connected dashboard, automatic data connection or sales attribution is promised.
The standard package does not include publication, scheduling, website or profile changes, public commenting/outreach, inbox management, continuous monitoring, technical repairs, paid ads, video, additional pages or unlimited revisions. Assisted publishing and other account actions require a separate written scope, suitable verified access and recorded approval. A bigger content or document project receives a separate quote identifying outputs, dates, revisions and fee before acceptance.
5. Source material, approvals and revisions
You provide accurate business facts, usable assets, necessary rights and an authorized approver. We work from that information and ask about uncertain claims. You must check prices, offers, dates, service details, photo permissions and other facts when approving a draft.
The monthly post batch includes one consolidated revision round. Send one clear set of changes. A new concept, added format or new work after approval may need a separate quote. We confirm the revision scope and delivery arrangements for audits and separate projects in the order.
Approval must be explicit and recorded in writing. Silence is not approval. Reply drafts require owner review before any use. Separately scoped account actions follow their recorded approval requirements. Sensitive complaints and uncertain facts return to you for input. We do not accept a general instruction to publish anything without agreed boundaries.
6. Access and account ownership
Your business accounts, domain and existing materials remain yours. Authorize only the access needed for the work, preferably through the platform’s business or collaborator tools. Keep ownership and recovery access under your control. Do not send passwords through our public form. Never provide access to an account you are not authorized to control.
We do not create fake reviews, buy followers, impersonate customers, bypass platform restrictions or guarantee restoration of an account. Platform approvals, reach, moderation and restrictions remain under the provider’s control. Urgent account incidents should be raised with the relevant provider and your account owner.
7. Scheduling, delays and unused work
Delivery depends on agreed materials, access and approvals. If something is missing, we tell you what is needed and agree revised dates. We do not silently treat an unapproved post as delivered or perform extra work outside the budget. If a cycle cannot proceed, we address the remaining work in writing.
Unused content or document slots do not become an unlimited bank. Any rollover, substitute task, credit or rescheduling must be agreed in writing. This does not remove a remedy owed for work we fail to supply or any mandatory consumer right. Our standard service is scheduled work; real-time monitoring or an emergency response commitment requires a separate express arrangement.
8. Billing and renewal
Prices are stated in USD. The written order identifies the amount due, payment timing, any applicable taxes or authorized third-party costs, and the cycle start and end dates. Advertising spend, platform subscriptions, paid assets and other extra costs are not included unless expressly listed. We do not charge extras without approval.
Content Buddy is month-to-month and renews at $500 USD per monthly cycle, plus taxes disclosed before enrollment, until cancelled. Automatic renewal starts only after you expressly accept a written scope and separately authorize recurring billing. The order identifies the first charge, cycle dates and next renewal date. If an eligible audit credit applies, the first cycle is $401 and later cycles are $500; this is disclosed before authorization. The enquiry form does not collect payment details, charge you or enroll you. A free sample never converts automatically.
Keep a copy of your order and recurring authorization. A tier upgrade, downgrade or change to the recurring price or material terms requires advance notice and any further consent required by law. You may cancel before the affected renewal. There is no undisclosed extra charge for continuing service.
9. Cancellation, refunds and delivery concerns
To stop or discuss future work, reply to your NetBiz service email or use the contact form, choose “Client support, billing or policy question” and write “Cancellation” with your business name and requested end date. You may cancel renewal at any time, effective at the end of the current cycle. We must receive your request before the next billing cycle begins to stop that renewal and charge. No phone call or explanation is required. We send written confirmation; processing or confirmation delays do not move the effective receipt date of a timely request. Include enough information to identify the correct business, but do not send payment-card details. A provider self-service cancellation link, if supplied with your enrollment, can also be used.
Cancellation stops future renewal and does not itself undo completed, authorized work or automatically refund the current paid cycle. We address uncompleted work and any required remedy below. The written order must explain any project-specific refund, credit or cancellation arrangement before you pay. We do not impose a blanket “all payments are non-refundable” rule through this webpage.
If work is missing, materially incorrect or cannot be completed as agreed, tell us which item is affected. We review the record and discuss a suitable correction, reschedule, credit or refund as appropriate to the agreed work and applicable law. Approval does not waive a mandatory legal remedy. Nothing here limits lawful payment disputes, complaints to a regulator or honest reviews.
10. Confidentiality, tools and rights in work
We use nonpublic business material for the authorized work and handle it as described in the Privacy Policy. Authorized software and AI-assisted tools may help with preparation and delivery. Identify confidentiality, regulated-data, location or tool restrictions before sharing material so we can confirm whether they can be met. Any required separate processing or confidentiality agreement must be in place before restricted processing.
After payment for an agreed deliverable, you may use the delivered final content for your business as contemplated by the order. You retain your supplied materials. NetBiz retains pre-existing methods, reusable templates and tools; third-party assets remain subject to their licenses. A transfer of exclusive copyright, editable source files or special usage rights must be stated in the written order. Portfolio or testimonial use requires separate permission.
11. Ending work and resolving concerns
Either party can raise a scope, access or conduct problem in writing. We may stop unauthorized, unlawful, abusive or unsafe activity and explain the issue when reasonably possible. Remaining work, access removal and any financial adjustment are addressed under the order and applicable law. You can revoke account access at any time, although that may prevent agreed delivery.
At offboarding, confirm final deliverables and copies you need, remove unnecessary collaborator access and ask about records retained for legitimate legal or business purposes. A recap is not an archive or an indefinite backup service.
We provide practical support, not a guarantee of followers, rankings, enquiries or sales. The Disclaimer and Terms of Use explain website information and third-party services. Nothing in these terms excludes liability or a remedy that the law does not permit us to exclude.